Refund Policy

Refunds are available only for technical issues or transaction/payment-related issues.

Examples include:

• Payment completed but Premium was not activated due to a technical issue.
• Duplicate payment.
• Incorrectly processed payment.
• Payment deducted but the transaction was not properly recorded.
• Technical problems resulting in an incorrect subscription charge.
• Other verified payment-processing errors.

Refunds will not be provided for reasons other than eligible technical or transaction/payment issues.

This includes:

• Change of mind.
• Dissatisfaction with the Service.
• Failure to use Premium.
• Partial use of the subscription.
• Voluntary cancellation.
• Not using Premium features.
• Deciding that the subscription is no longer required.
• Account suspension or termination resulting from violation of GetNBY Terms.

This remains subject to any refund rights that cannot legally be excluded.

GetNBY may review the relevant transaction, account and technical information before approving a refund.

We may request additional information necessary to verify the payment issue.

Approved refunds will normally be issued to the original payment method used for the transaction, subject to the capabilities and procedures of the payment provider.

We do not normally provide cash refunds or refunds to unrelated payment methods.

Approved refunds will normally be initiated within 5–7 business days after approval.

The actual time for the amount to appear in the user's account may depend on the bank or payment provider.

Send an email to: support@getnby.com

Please include:

• Registered email address
• NBY ID
• Transaction date
• Transaction/reference ID
• Description of the technical or payment issue

Refund requests that do not relate to a technical or transaction/payment issue may be declined.